Terms & Conditions

Welcome to our Terms and Conditions.

These terms and conditions outline the rules and regulations for the use of Dope’s Innovation Trading’s Website.

By accessing this Website we assume you accept these terms and conditions in full. Do not continue to use Dope’s Innovation Trading’s Website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions and Privacy Statement and any or all Agreements:

 

Introduction

We through our Website, lists out individually or collectively the products that we supply. The supply of the Products ordered by you through the Website is governed by these Terms and Conditions. Upon entering the Website, you are obliged by these Terms and Conditions.

In these Terms and Conditions, unless the context otherwise requires, the following expression shall have the meaning set out against them;

“Account” means an account that you will need to register for on the Website if you would like to submit an Order on the Website.

“Acknowledgement” means our response to your Order and queries by email.

“Business” means the online business of selling through the Website.

“Business Day” means any weekday other than Saturday, Sunday and gazette public holidays in Namibia.

“Client”, “You” and “Your” means to you, the person accessing this Website, placing orders and accepting the Corporation’s terms and conditions.

“Contract” means your Order of a Product or Products complying with these Terms and Conditions which we accept.

“Customer” means individual who places an Order on the Website.

“Order” means the order submitted by you to the Website to purchase a Product(s) from us.

“Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

“Purchase Confirmation” means our email to you, confirming the receipt of your purchase.

“The Corporation”, “Ourselves”, “We”, “Our” and “Us”, refers to our Dope Innovation Trading.

The headings are for convenience only and shall not affect the interpretation hereof.

Words denoting the singular number only shall include the plural number and vice versa.

Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership;

References to “includes” or “including” or like words or expressions shall mean without limitation.

 

Effect

These Terms and Conditions shall apply to all Orders and Contracts made or to be made by us for the sale and supply of Products. When you submit an Order to us, give any delivery instruction or accept delivery of the Products, this shall in any event constitute your unqualified acceptance of these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights.

These Terms and Conditions shall prevail over any separate terms put forward by you. Any conditions that you submit, propose or stipulate in whatever form and at whatever time, whether in writing, by email or orally, are expressly waived and excluded

No other terms or changes to the Terms and Conditions shall be binding.

 

Forming a Contract

You can browse through and view the Products and promotions on the Website but an Account need to be registered to place Order.

Orders or any form of changes must be followed in accordance with the step by step instructions on the Website upon its submission to the Website;

You agree to pay the price of the Product that you ordered where you will then be shown on the Website for the final charges that you ought to pay including taxes, if applicable, and any applicable delivery fees.

Payment for the Product(s) must be in full at the time of ordering and/or at the delivery of the Product(s) in accordance of the payments methods acceptable by Dope Innovation Trading. Alternate payment methods will be introduced from time to time.

You must be the rightful and legal owner of such methods used as to provide required details of such upon Purchase Confirmation and use of such cards or account must have sufficient funds to cover the proposed payment to us.

We reserve the right to obtain validation of your payment details before providing you with the Product.

A Contract shall be formed and we shall be legally bound to supply the Product to you when we accept your Order. Acceptance shall take place when we expressly accept your Order by email to you. Your Order shall be deemed to come into effect when it has been dispatched by us. Without affecting your obligation to pay us earlier, we may send an invoice to you at any time after we have accepted your Order. We reserve the right to refuse to process your Order.

If you discover that you have made a mistake with your Order after you have submitted it to the Website, please contact our customer care department immediately. However, we cannot guarantee that we will be able to amend your Order in accordance with your instructions.

We try very hard to ensure that the price given to you is accurate, but the price of your Order will need to be validated by us as part of our acceptance procedure.

A Contract will relate only to those Products whose dispatch we have confirmed. We will not be obliged to supply all the Products which may have been part of your Order, should our third parties not have the products available or should the products be out of stocks.

You must only submit to us or the Website information which is accurate and not misleading and you must keep it up to date and inform us of changes. The Corporation reserve the right to block or blacklist Clients our misuse the account for any fraudulent, dishonest, cheating, swindling, corrupt, criminal, illegal, unlawful or illicit purposes.

 

Account Opening

You will be required to obtain a valid registered account with the Website to place your Order(s).

You must have a valid and active e-mail when registering on the Website which will be a mode of communication between you and the Website and its personnel. All information, updates, orders, delivery address confirmation and other related matters will be reciprocated via the said e-mail.

You also must include a valid contact details which inclusive of but not limited to corresponding address, cellphone number(s), email address and personal details in your application for an Account on the Website. This information will be saved in the Website’s system which will be referred to for every logged in Order(s) placed on the Website.

The provided information may be edited from time to time where update of such information are deemed necessary.

 

Personal Data Protection

Please refer to our Privacy Statement.

 

Delivery Process

Upon a successful Order, you will be notified on the registered email address where the items will be delivered.

The Order will be packaged and sealed accordingly in a manner it is deemed fit by the Corporation.

We intend to deliver the Order within the indicated time on the Website but no guarantee for firm time were entered here.

On delivery of the Product, you will be required to sign for delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered Product in case of future discussions with us about it.

Please note that it might not be possible for us to deliver to some locations. PO Box address is not accepted. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

You are required to unseal the Order with extra care to avoid any action that might damage the Order.

All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product.

 

Cancellation

We may cancel a Contract if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made.

 

Erroneous and imperfect

We at all-time ready to warrant you that all Products are manufactured perfectly and will be diligently handled during packing and will be delivered accordingly to the Order and will conform with the published instructions as indicated on the Website.

The Product is intended to be used strictly in accordance with the manufacturer’s latest published instructions as set out on the Website or as on the Product itself. You hold full responsibility to use the Product in accordance to the published instruction;

Damages and/or discrepancies will be compensated provided that:-

  • you keep the Product with its condition to be verified by the personnel from the Corporation or its agent;
  • inform the matter to the Customer Care Department within eight (8) hours from the time the Product is received;
  • to provide the order number; and
  • to provide the detailed information of the occurred damages.

Any non-compliance of above will not be entertained nor accepted.

All costs for such approved compensation for the return and replacement of the Order will be borne solely by the Corporation;

Notwithstanding the approval of the compensation is solely falls under the discretion of the special panel from the Corporation.

 

Returns and Refunds

We strictly do not allow any returns or refund of the purchased orders. However, returns can be allowed on case to case basis and under the sole discretion of the special panel of the Corporation only. Any special cases, problems, any issues with products upon received, proof of picture of products, packaging and parcel is required for any action to be taken. Without proof of picture, case will not be entertained.

Upon approval of such matter stipulated above, Products are to be returned in compliance of the below:-

  • All items must be returned in their original condition with all tags attached. Item must be returned in their original packaging including undamaged boxes;
  • We are unable to accept returns without boxes or with scratched surfaces.

Refunds will be made by means of credit to your account. We strictly avoid refunding cash values.

 

Promotional Vouchers (Codes)

Promotional vouchers, coupons and gift cards can always be used as another mode of payment for Products on the Website.

We may email gift and promotional vouchers to you. We accept no liability for errors in the email address of the voucher.

In any event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with a gift voucher purchase or redemption of that voucher on the Website, we are entitled to deactivate your Account and/or require a different means of payment.

We assume no liability for the loss, theft or illegibility of gift or promotional vouchers.

Conditions for the redemption of promotional vouchers

  • From time to time we may release promotional vouchers that may be used on the Website, which we will send to you by email. Promotional vouchers can only be redeemed on the Website.
  • Promotional vouchers are valid for the specified period stated on them only, can only be redeemed once and cannot be used in conjunction with other promotional vouchers. Individual items may be excluded from voucher promotions.
  • The credit of a promotional voucher cannot be used to pay for products from third parties other than us.
  • If you place an Order for a Product less than the value of the promotional voucher, no refund or residual credit will be returned to you.
  • The credit of a promotional voucher does not accrue interest nor does it have a cash value.
  • If the credit of a promotional voucher is insufficient for the Order you wish to make, you may make up the difference through payment.

Conditions for the redemption of gift cards (and coupons)

  • You may purchase gift cards for use on the Website by you or or send it as a gift to your friends or loved ones. These gift vouchers will be sent by email.
  • The credit of a gift card does not accrue interest nor does it have a cash value.
  • The credit of a gift card cannot be used to pay for products from third parties Websites.
  • If you place an Order for a Product less than the value of the gift card, no refund or residual credit will be returned to you.
  • An order for a gift card can be cancelled by contacting us via email at any time before the gift card has been redeemed. A card is considered to have been redeemed if it is used as payment in placing an Order.
  • If the credit of a gift card is insufficient for the Order you wish to make, you may make up the difference through payment.
  • You may use as many gift cards as you wish in paying for an Order, and gift cards may be used in conjunction with one promotional voucher per Order.

 

Cookies

We employ the use of cookies. By using Dope Innovation Trading’s Website you consent to the use of cookies in accordance with Dope Innovation Trading’s privacy statement. Most of the modern day interactive Websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our Website to enable the functionality of this area and ease of use for those people visiting.

Some of our affiliate / advertising partners may also use cookies.

 

License

Unless otherwise stated, Dope Innovation Trading own the intellectual property rights for all material on Dope Innovation Trading. All intellectual property rights are reserved. You may view and/or print pages from https://www.dope.com.na// for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from https://www.dope.com.na//
  • Sell, rent or sub-license material from https://www.dope.com.na//
  • Reproduce, duplicate or copy material from https://www.dope.com.na//
  • Redistribute content from Dope Innovation Trading (unless content is specifically made for redistribution).

 

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organisations; and
  • Online directory distributors when they list us in the directory may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses.

These organisations may link to our home page, to publications or to other Website information so long as the link:

  1. is not in any way misleading;
  2. does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and
  3. fits within the context of the linking party’s Website.

We may consider and approve in our sole discretion other link requested. We will approve link requests from these organisations if we determine that:

  1. the link would not reflect unfavourably on us or our accredited businesses;
  2. the organisation does not have an unsatisfactory record with us;
  3. the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and
  4. where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organisation.

These organisations may link to our home page, to publications or to other Website information so long as the link:

  1. is not in any way misleading;
  2. does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and
  3. fits within the context of the linking party’s Website.

If you are among the organisations listed in paragraph 2 above and are interested in linking to our Website, you must notify us by sending an e-mail to [email protected]

Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your Website, a list of any URLs from which you intend to link to our Website, and a list of the URL(s) on our Website to which you would like to link. Allow 2-3 weeks for a response.

Approved organisations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator (Web address) being linked to; or
  • By use of any other description of our Website or material being linked to that makes sense within the context and format of content on the linking party’s Website.

No use of Dope Innovation Trading’s logo or other artwork will be allowed for linking absent a trademark license agreement.

 

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Website.

 

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Website. You agree to immediately remove all links to our Website upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Website, you agree to be bound to and abide by these linking terms and conditions.

 

Removal of links from our Website

If you find any link on our Website or any linked Website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this Website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the Website remains available or that the material on the Website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Website. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Website or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

 

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our Website and the use of this Website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury resulting from negligence;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

 

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:

  1. are subject to the preceding paragraph; and
  2. govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the Website and the information and services on the Website are provided free of charge, we will not be liable for any loss or damage of any nature.

 

Limitation of Liability

This clause prevails over all other clauses and sets forth with our entire Liability, and your sole and exclusive remedies, for:

  • the performance, non-performance, purported performance or delay in performance of these Terms and Conditions or a Contract or the Website (or any part of it or them);or
  • otherwise in relation to these Terms and Conditions or the entering into or performance of these Terms and Conditions.

Force Majeure

We shall not be liable to you for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation (“Event of Force Majeure”), regardless of whether the circumstances in question could have been foreseen.

Advertising

We shall always maintain and endeavor all relevant regulation on any promotional and advertorial materials on the Website.

General

We shall keep a record of your Order and these Terms and Conditions until six years after we have accepted your Order. However, for your future reference, we advise you to print and keep a copy of these Terms and Conditions and your Order.

No failure or delay by us or you in exercising any right under these Terms and Conditions or a Contract shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our or your rights under these Terms and Conditions or a Contract.

If any clause in these Terms and Conditions or a Contract shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions or a Contract shall be capable of continuing in effect without the unenforceable term.

No person who is not a party to these Terms and Conditions or a Contract shall acquire any rights under it or be entitled to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these Terms and Conditions or that Contract its assent to any such term.

These Terms and Conditions and a Contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Namibian Law. Both we and you hereby submit to the non-exclusive jurisdiction of the Namibia Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

Guarantee and complaints management

We shall perform our obligations under these Terms and Conditions with reasonable skills and care.

We place great value on our customer satisfaction. You may contact us at any time. We will attempt to address your concerns as soon as reasonably possible and will contact you on receipt of any relevant enquiry or complaint. In guarantee cases, the manufacturer frequently must be involved, and as such it may take longer to resolve such an enquiry or complaint.

In the event of a complaint it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, send us copies of the Order or at least the order number that we assign you. Should you not have received any reaction from us within five Business Days, please make further enquiries. In rare cases your emails may be caught up in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you.

Notices

Subject as otherwise provided in this Terms and Conditions, all notices, demands or other communications required or permitted to be given or made hereunder shall be in writing and delivered by prepaid registered post or by electronic mail (email) addressed to the intended recipient thereof at its address set out herein or at its email address set out herein (or to such other address or email address as any party may from time to time notify the others).  Any such notice, demand or communication shall be deemed to have been duly served (if given or made by e-mail) immediately or (if given or made by letter) seven (7) days after posting and in proving the same it shall be sufficient to show that the envelope containing the same was duly addressed, stamped and posted.

Amendment to the Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted on-line. However, continued use of the Website will be deemed to constitute acceptance of the new Terms and Conditions.